FAQ

 

What is nuno-felting?

Invented 25 years ago, nuno-felting, is a technique of binding wool fibres to a base of a thin, loose-woven fabric into a lightweight wool-fabric felt. Using warm soapy water and light hand-washing actions, the pH and temperature changes and agitation causes the wool fibres to shrink, intertwine and bond with the fabric, creating a felt. Compared to conventional all-wool felts, nuno-felts are softer, lighter, yet more pliable with richer textures due to the combined qualities of the wool fibres and fabric base. At MELO handmades, these characteristics of nuno-felts are employed to their fullest to create pieces that are luscious yet featherlight, delicate and yet flexible and versatile.

 

What about natural dyeing?

Natural dyeing is the art of extracting pigments from natural dye stuffs, such as flowers, leaves, insects (yes, insects!) and using these pigments to colour fabrics. At MELO handmades, floral and kitchen waste donated by local businesses, sustainably sourced Australian-grown botanicals are just some of the dye stuffs used to create a myriad of coloured elements. Depending on the type of fabric and effect I’m looking for, I use different concoctions of non-toxic metal salts to pre-treat my materials to ensure good colour uptake and wash-fastness. The dyeing process therefore has a low impact on the environment and produces pieces that are much kinder on your skin. It is also very dependent on the natural botanical alchemy, giving rise to widely varied results which makes every single piece one of a kind, and unique to the person who brings it home.

 

 How should I care for my naturally dyed item?

Due to the intricacy of our designs and the techniques used to produce them, I understand my products can look more delicate and fragile than they are! I’ve written a blog post here detailing some tips to help you take care of your naturally dyed pieces and enjoy them at the fullest for years to come.

 

How much does shipping my package cost and how long will it take to get to me?

MELO handmades is currently based in Sydney, Australia where all orders are packed and dispatched from. Most of the items on the website will have limited quantities already made and ready to ship, and I aim to have them packaged and shipped within 1 - 3 business days of receiving payment.

Personalisation requests and made to items will require more time to prepare, and depending on the complexity of the request, can take anywhere between 5 business days to 6 business weeks to dispatch. I'll be able advice in more detail upon receiving the order and any special requests you would have.
If time is tight and you’d like to receive your purchase sooner, get in touch with me via melo.handmades@gmail.com and I’ll try my best to work something out for you!

All packages are sent with tracking available, and unless requested specifically, with a signature required.

I received an email to say my order has been shipped, what’s next?

Happy mail is coming your way! All that’s left to do is sit back, relax and wait for the courier to ring your bell!
If you’d like to monitor your package’s travels, you can track it’s latest delivery status here by entering the tracking number in the delivery confirmation email.

Can you make something especially for me?

Yes, I can!

Get in touch with me via email at melo.handmades@gmail.com or on any of my social media platforms with your request and I’ll be happy to make something for your special occasion. As everything is handcrafted from scratch, custom orders will take, depending on the complexity of the design, 4 – 6 weeks to dispatch.

 

Exchanges & Returns

At MELO handmades, we strive to ensure that every item is in mint condition and packaged properly before dispatching. Should you be unhappy with your purchase, please do not hesitate to get in touch with us via email to voice your concerns within 5 working days of receiving your item. All requests for exchange and refund will be reviewed and considered on a case-by-case basis and all returned items must be in brand new condition: unused and unworn, with the original packaging. MELO handmades reserves the right to reject items that do not fit into these standards. Made-to-order items and custom orders are not eligible for exchange or refunds unless faulty.